The game won't start.

There are several possible reasons why this might be. First of all, try the following:

1. Check your network cable is properly connected.
2. Check your Xbox One is properly connected to the network.
3. Check you are connected to Xbox Live.

If you check all of the above and still cannot start a game, the issue may be due to a server problem. Try waiting a while before attempting again.

If this does not solve the problem, please fill out a support form, clearly describing the issue.